Returns & Exchanges
At DPUS Designer Outlet, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any unworn items with original tags attached within 14 days of delivery for a full refund or exchange.
Initiate Your Return
Log in to our returns portal using your order number and email address to select the items you wish to send back and receive your return authorization.
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer tags, dust bags, and authenticity cards are included to avoid processing delays.
Ship the Items
Affix the provided return shipping label to your package and drop it off at your nearest authorized courier location, keeping a copy of your tracking receipt.
Quality Check and Refund
Once our warehouse team inspects the items to confirm they meet our return conditions, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing